Annual Care Plans
One contractor, every trade, all year — with a written SLA, photo reports and guaranteed response times
— Annual Care Plans
One contractor. Every trade. Year-round care.
Annual Maintenance Contracts (AMCs) that keep your AC, plumbing, electrical and general property maintenance under one accountable team — with scheduled inspections, photo reports after every visit, and a guaranteed response time when something goes wrong.
Essential
Steady, scheduled care
from AED 352 / month
Example: 1-bedroom apartment
-
2 property inspections +
2 AC service visits / year - Plumbing, electrical & handyman callouts
- Up to 12 labour callouts / year, first 2 hours free each
- AED 250 spare parts / year, at trade cost +12%
- 24-hour non-emergency response
Advanced
Faster response & deeper care
from AED 415 / month
Example: 1-bedroom apartment
- Everything in Essential
- 3 AC service visits / year
- Unlimited labour callouts, first 2 hours free each
- 2–4 hour emergency response
- AED 750 spare parts / year
Total Care
Concierge-level coverage
from AED 650 / month
Example: 1-bedroom apartment
- Everything in Advanced
- 4 AC service visits / year (quarterly)
- Annual deep AC clean of all indoor units
- Refrigerant top-up to 500g per system / year
- Annual water tank clean & disinfect (up to 2 private tanks)
- AED 1,000 spare parts / year
- Dedicated account manager & quarterly performance summary
Prices shown are an indicative monthly equivalent for a 1-bedroom apartment and include 5% VAT. Final pricing depends on property size, bedroom count, AC system type and unit count — we quote each property individually after a free inspection. A 5% discount applies when the full year is paid upfront.
— Service Level Commitments
What you can count on from us
Concrete commitments backed by every Care Plan — the same SLA terms you’ll see written into your signed contract.
2–4 hour emergency
Confirmed emergency callouts attended within 2 to 4 hours (Advanced & Total Care)
Photo report in 48 hours
Same-day service, 7 days a week — we show up when we say we will
48-hour visit notice
Minimum 48 hours advance notice for any planned inspection or service visit
Transparent
costs
Parts at trade cost +12% with itemised invoices; refrigerant logged at every visit
— Plan Comparison
What's included in each plan
The full feature comparison — the same scope and inclusions written into the signed contract
| Feature | Essential | Advanced | Total Care |
|---|---|---|---|
| 2 Preventive Maintenance Inspections / year | ✓ | ✓ | ✓ |
| AC preventive service visits / year | 2 | 3 | 4 |
| Minor AC repairs | ✓ | ✓ | ✓ |
| Annual deep AC clean (all indoor units) | — | — | ✓ |
| Refrigerant top-up (per system / year) | ✓ | ✓ | ✓ |
| Photo report within 48 hours of every visit | Minor only | Minor only | Up to 500g |
| Plumbing callout coverage | ✓ | ✓ | ✓ |
| Handyman, locks, silicone resealing | ✓ | ✓ | ✓ |
| Water heater & pump coverage | ✓ | ✓ | ✓ |
| Labour callouts | 12 / yr | Unlimited | Unlimited |
| Free labour per callout | First 2 hrs | First 2 hrs | First 2 hrs |
| Additional labour beyond 2 hrs | AED 100/hr | AED 100/hr | AED 100/hr |
| Emergency response within 2–4 hours | — | ✓ | ✓ |
| Non-emergency response within 24 hours | ✓ | ✓ | ✓ |
| Spare parts included per year | AED 250 | AED 750 | AED 1,000 |
| Parts at trade cost + 12%, itemised | ✓ | ✓ | ✓ |
| Free inception inspection & baseline report | ✓ | ✓ | ✓ |
| Annual water tank clean (up to 2 private tanks) | — | ✓ | ✓ |
| Dedicated account manager | — | ✓ | ✓ |
| Quarterly performance summary | — | ✓ | ✓ |
— A worked example
4-bedroom villa — Yas Acres, Abu Dhabi
- Essential: AED 6,300 / year · AED 525 / month
- Advanced: AED 7,375 / year · AED 615 / month
- Total Care: AED 10,725 / year · AED 894 / month
Prices include 5% VAT. A 5% discount is applied when the full year is paid upfront. The plan auto-renews at 12 months unless either party gives 30 days written notice.
What’s excluded
So there are no surprises later.
-
Landscaping, pool & Jacuzzi
Garden, irrigation, pool water treatment -
Structural & cosmetic works
Waterproofing, tiling, painting, decoration -
Major equipment replacement
Outdoor condensing units, compressors, heat exchangers -
Fire alarm, CCTV, pest control
Specialist systems outside our scope
Ready for cleaner air and reliable cooling?
Request your free, no-obligation quote today — our team responds the same day, 7 days a week.